Arrive
Walk the work area.
Confirm the count, water supply, access and agreed price. Keep pets inside and move items from the area we have agreed to use.
How we work
A careful route
to a clean panel.
Heliostra is a small residential panel cleaning service. We plan the reach and the work area before unpacking the brush.
The access check
comes first.
We ask about the panel count, roof height, water tap and the space around the house. Ground-level photos can help; there is no need to get on the roof.
On arrival, we check the route for the pole, the ground underfoot and anything near the work area. We prefer to work from the ground. A platform or another access arrangement needs a separate plan and price.
If the plan does not fit
We stop and explain. Ice, strong wind, roof damage or a reach we cannot manage can mean rescheduling or declining the job. We never ask you to hold a ladder or help on the roof.
A visit in three parts.
Clean
Brush, rinse, check.
We follow the panel care instructions and work on the surfaces we can reach. We leave electrical connections alone.
Finish
Leave a useful note.
We tell you what was cleaned, any marks that remain and whether something needs a separate look by your installer.
A rhythm, not a subscription
Pollen in spring. A weather check in winter.
Late spring can suit roofs that collect pollen. A dusty summer or heavy bird activity may call for another look. Snow and freezing temperatures put cleaning on hold; we agree on another day when the surfaces and access allow it.
We suggest timing from what is on your roof. We do not promise a particular change in electricity output.
Start from the ground.
Tell us what you can see and how many panels you have, if known. We will confirm the details.