Your first week
Familiar to callers.
Clear to your team.
Voxenby is a small reception team for offices that cannot always stop to answer. We learn your routine before we handle your first live call.
Five days to a thoughtful handoff
- Day 1
Map the calls
We meet for 30 minutes to collect your hours, greeting, common questions, contacts and escalation rules. We agree on what should stay with your staff.
- Day 2
Write your playbook
You review a short answering script and the details we should collect. We keep it conversational and make changes before the team practices it.
- Day 3
Set the boundaries
We set calendar access, appointment types, buffers and message recipients. We check your call-forwarding options together; you keep control of the number.
- Day 4
Make test calls
We try a new appointment, a routine message and an urgent business handoff. You confirm that the right person gets the right details.
- Day 5
Start with your approval
We switch on the agreed coverage only after you approve the test calls. If a calendar or forwarding detail is not ready, we move the start date together.
People, with a shared set of notes
Your calls need
some context.
You work with a small shared reception team, rather than a single dedicated receptionist. Everyone handling your line uses the same approved playbook.
We ask only for the details needed to handle the call. We do not take card numbers or collect detailed medical, legal or financial records. During setup, we agree on when to stop collecting information and transfer the caller.
After the first full week of coverage, we review the messages and adjust wording or routing with you.
What should happen when your phone rings?
Start with the everyday calls. We will help you work through the exceptions.