How Tholuma works
Look first.
Explain the next step.
We care for small backyard and koi ponds within 20 miles of Maple Crossing. A visit makes room for the questions a price list cannot answer.
The first visit
We look at the pond’s size and depth, the pump and filter, the route to the backyard and the concern you have noticed. Tell us whether there are fish, when the pond was last cleaned and whether the water level has changed.
The visit costs $65 and usually takes 30–45 minutes. We write down the proposed work, materials, price and anything that needs another trade. New electrical work is outside our scope.
If we find something different once work starts, we discuss it before adding to the job. Afterward, we walk through what changed and the next routine checks.
Before we arrive
- Clear a walking route and unlock the gate at the agreed time.
- Keep pets away from the work area.
- Have any equipment instructions handy.
- Leave the pond and equipment as they are unless we have agreed otherwise.
Monday–Friday, 8am–4pm, by appointment. Heavy rain, ice or frozen ground can move outdoor work; we agree on a new time.
Building something small
For a new pond, we begin with how you want to use the space: plants, fish or simply moving water. We discuss access, depth, maintenance and the view from the house before choosing equipment.
A small build price covers the agreed pond only. We identify separate electrical or landscaping work in the estimate. We explain the upkeep that comes with the design, including a winter plan.
We’ll start with a walk around.
Tell us what you have and what you would like to change.