01 / Auto repair
Give drivers a place to start.
A driver may know what the car is doing without knowing the name of the repair. Help them find the relevant service before asking for an appointment.
Begin with the repair
Explain each service in words a driver can recognize. Make it clear which work the shop handles. Give someone who is unsure a way to describe the problem.
Lead into an appointment request
Keep the request link close to the service description. Ask for the vehicle details needed to discuss the work. Explain that a request needs confirmation before the driver arrives.
02 / The Work
See the customer’s next step.
