Explain what your hardware counter can do

Name the jobs you handle at the counter

Give key cutting, paint mixing and matching, screen or glass repair, and small cuts separate entries if you offer them. Explain each in ordinary words. Say whether screen repair means replacing mesh in an existing frame and whether glass work includes fitting the piece or cutting it to size.

For paint, distinguish mixing a chosen color from trying to match an existing one. For small cuts, name the materials and shapes you handle. Include limits that affect whether the customer should visit, such as the kinds of keys you can copy. Have the person doing the work check every description.

Tell customers what to bring

Put a short preparation list beside each service. For key cutting, say whether you need the original key. For paint matching, explain what sort of paint chip or sample the counter can use and whether a photograph is enough to start the conversation.

For screen or glass work, say whether to bring the frame or provide measurements first. Explain which measurements you need, the units to use and whether they describe the opening or the finished piece. For a small cut, say whether customers can bring their own material or must buy it from the store. Avoid leaving them to guess from a general “bring dimensions” note.

Put the wait and price beside the job

Give the store’s usual time range for each service. Distinguish work done while someone waits from work left for pickup, and explain how a busy counter affects that estimate. Say when the pickup time is set and how the customer hears that a repair is ready.

Where you show a price “from,” explain the job that amount buys. Say whether it covers one key, one cut or the labor for a repair, and whether materials cost extra. Name what can change the total. Explain when the counter checks the item and agrees on the price before starting work.

Make calling first part of the instructions

Name the situations that need a call before a trip: an unusual key, several cuts, a large frame or a job needed that day. Ask the counter team which details help them answer. Put those questions beside a tappable phone number and the hours when someone can discuss the service.

If a particular staff member or piece of equipment is needed, show the service hours separately from store hours. Explain whether calling checks availability or reserves a time. Keep temporary service interruptions on this page, then remove the notice when the counter can take that work again.