01 / Hardware stores
Help customers find the part they need.
A customer may know what is broken without knowing the name of the part. Show what you carry, explain your counter services and make it easy to ask before a trip.
Show what the store can help with
Group supplies by the jobs customers recognize. Explain services such as key cutting and paint mixing, including what to bring to the counter. Keep hours and directions beside those details so someone can plan a visit.
Give a part request a useful starting point
Ask what the customer is trying to fix, along with any measurements or model numbers. Explain how you check availability and reply. Make it clear when a request still needs a stock check before the customer comes in.
02 / The Work
See the customer’s next step.
